T-Mobile Working on Improving Support for Unlocked iPhones

By , Jan 27, 2012

You gotta feel for T-Mobile — it’s had a rough couple of months. Not only has the company’s AT&T merger deal fallen through the cracks, but it continues to be excluded from iPhone partnership.

When Sprint picked up the iPhone last October, T-Mobile became the only major carrier in the US to not officially offer Apple’s popular handset. But that hasn’t stopped it from supporting the device…

TMO News has just published some internal T-Mobile documents that detail a new support plan for unlocked iPhone users. As we’ve mentioned before, T-Mobile has over one million customers using unlocked iPhones on its network.

“T-Mobile will begin offering additional support to customers using an Apple iPhone on our network. This support will include common procedures, information about feature and specifications, and other basic device questions. The iPhone space in the Community will be updated to mirror the look and feel of T-Mobile supported device pages and will include integrated Scope of Support.”

It appears that the new support program goes live January 30th. And while this will likely make things easier for current iPhone-toting customers, we doubt that it will attract any new ones. There are still some major caveats to using an iPhone on T-Mobile including the lack of 3G data and MMS.


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  • http://twitter.com/fireh0tz fireh0tz

    i have my iphone unlocked on tmobile in uk but tmobile uk do actually sell them :)

  • http://www.facebook.com/profile.php?id=1034535988 Adam C Sager

    Why does everyone keep saying that MMS doesn’t work on T-Mobile!?!? I’ve had MMS working on my unlocked 4S since the first day I got it!!

    See here—http://support.t-mobile.com/message/58533

  • http://profile.yahoo.com/E2Q2DK72TEE2HWH3NNYQ7FZAEY nesr

    Oh yeah!!!

  • Anonymous

    I have T-Mobile Since November 2011, and had iPhone 4S, MMS is working, and 3G is really fast, I did test with my freinds on O2 and Vodafone; my T-Mobile was the fastest in loading This site.
    So what you mean when you said : the lack of 3G data and MMS…???

    • http://twitter.com/Apple_Slave Tyler Rich

      They were talking about T-mobile US.

  • Moe Mahrous

    Will T-Mobile actually help you unlock your iPhone 4S? I’ve had an “locked” iPhone 4S for about 3 months and haven’t been able to touch it. I’m starting to get impatient.

  • http://www.facebook.com/people/Don-Tran/100002084453366 Don Tran

    My 4S unlocked is bad keep getting No service after finished the phone call or sometime it keep going down to 1 bar or 2 even not calling. Also when try to make a phone call it go to 1bar then No Service drop call. I thought the phone infected so i place a replacement to apple they sent me a new one still same thing. So i checked at t-mobile website bunch of people have the same problem with the unlocked. Wonder if they fixing it today or not.

  • Anonymous

    you mean t-mobile UK will unlock i phone? or US t-mobile?