Consumer Reports Rates AT&T as Worst US Carrier, Again

By , Dec 6, 2011

Prior to this year, AT&T was in a pretty sweet spot. As the only carrier in the United States with Apple’s coveted handset, generating new smartphone customers wasn’t very difficult.

But now that Verizon and Sprint are in the mix, AT&T might want to think about stepping up its game. Consumer Reports just named the carrier the worst in the US in customer satisfaction, again.

After questioning more than 60,000 wireless subscribers from across the country, Consumer Reports has once again published the results of its annual customer satisfaction survey. And the winner this year is Verizon.

“Of the four major U.S. national cell-phone standard service providers, Verizon again scored the highest in this year’s Ratings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge. T-Mobile was below Verizon and Sprint but continued to rate significantly better than the higher-priced AT&T.”

As MacRumors points out, AT&T also came in last place in last year’s survey. The carrier was also recently forced to withdraw its T-Mobile merger application from the FCC due to pushback from both the committee and the government.

  • Share:
  • Follow:
  • http://www.facebook.com/jamesandyori James Grace

    Big Red is #1

    • http://www.facebook.com/profile.php?id=100002102529604 Willy Wazz Hurrz

      The Now Network is #2

  • Zurab Gordzholadze

    the worst, rep was argueing with raised tone about me using tethering, they were saying that using iphone with cars aux and listening pandora is considered as tethering I have get tethering plan!!! , We started yelling each other that i told that I pay $30 month just for data and I cant even listen to pandora in my car without tethering plan!!! rep was very rude and was yelling i just told him $&&@@

  • http://twitter.com/Sleepy83 Matt R.

    I’m in the NY/NJ area and I can’t complain about the service. Verizon has the better signal strength here, but AT&T does pretty good and especially at the price. AT&T is great with internet tho, with 3G in my area offering speeds of 1.85 download and 0.15 upload, on average with 4/5 bars. I have gotten used to being able to speak with my wife and play a game online together when I’m away for a day or so.

  • Anonymous

    I have to say AT&T has messed up my bill a few times, but I just had to call and they were good at making me a happy customer. I even got out of a $250 cancellation fee since a family member wasn’t paying theirs bill.

    I know long reply.

  • http://twitter.com/ic0dex ic0edx

    I have been with AT&T for over 8 years now and I have only called them maybe no more then 10 times. I feel the the more you call the more problems you will run into. I live the Los Angeles are and I have great service everywhere I go. So I say AT&T is a great company.

  • Imahottguy

    I’ve gotta say that more and more in the past couple of years I have lost respect for consumer reports. I just don’t trust that they are impartial. Also, the thing that kind of irks me is that they seem to be a jack-of-all-trades, which just doesn’t jive with me. Sorry CR, you guys suck. look at iLounge, they review strictly (now) mac-centric products. They absolutely know what they are talking about, especially when it comes to iOS devices/iPods and their accessories. No one group can be great at literally everything.