Apple Tops J.D. Power Satisfaction Survey for Smartphone Users, Again

By , Sep 9, 2011

J.D. Power has ranked Apple as the top smartphone vendor in customer satisfaction, again. In the latest report for its semi-annual survey, Apple has placed above HTC in customer satisfaction, and also scored better than any other mobile company across the board.

This survey would be Apple’s sixth consecutive win with J.D. Power. Count ’em: six.

“For smartphones, the key factors are: performance (35%); ease of operation (24%); features (21%); and physical design (20%).

For a sixth consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 838 and performs well in all factors, particularly in ease of operation and features. HTC (801) follows Apple in the smartphone rankings.”

Good job, Apple.

[CNET]

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