In his presentation yesterday, Steve Jobs made it clear that all smartphones drop bars. According to Apple, the iPhone is unlike every other phone on the market – except when there is a problem – and that’s what Steve Jobs demonstrated by using a BlackBerry, a Samsung, and an HTC phone as points of comparison.

These claims and comparisons made by Steve were just enough to get RIM (Blackberry) and Nokia on this situation.

Here is RIM’s response (my personal favorite):

Apple’s attempt to draw RIM into Apple’s self-made debacle is unacceptable. Apple’s claims about RIM products appear to be deliberate attempts to distort the public’s understanding of an antenna design issue and to deflect attention from Apple’s difficult situation.

RIM is a global leader in antenna design and has been successfully designing industry-leading wireless data products with efficient and effective radio performance for over 20 years. During that time, RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage.

One thing is for certain, RIM’s customers don’t need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple.

And here is Nokia’s response:

Antenna design is a complex subject and has been a core competence at Nokia for decades, across hundreds of phone models. Nokia was the pioneer in internal antennas; the Nokia 8810, launched in 1998, was the first commercial phone with this feature. Nokia has invested thousands of man hours in studying human behavior, including how people hold their phones for calls, music playing, web browsing and so on. As you would expect from a company focused on connecting people, we prioritize antenna performance over physical design if they are ever in conflict.

In general, antenna performance of a mobile device/phone may be affected with a tight grip, depending on how the device is held. That’s why Nokia designs our phones to ensure acceptable performance in all real life cases, for example when the phone is held in either hand. Nokia has invested thousands of man hours in studying how people hold their phones and allows for this in designs, for example by having antennas both at the top and bottom of the phone and by careful selection of materials and their use in the mechanical design.

I understand Steve Jobs used big names because he wanted to get his point across but this kind of responses were bound to happen. Does it really matter in the end? Let’s be honest here, who really cares about what Blackberry or Nokia say anymore?

I don’t know how valid the tests made on BB, Samsung and HTC were but Jobs did the right thing for the company. He successfully demonstrated that just like every other smartphone on the market, the iPhone 4 has weaknesses.

What’s your take on it?

  • My take on it is that slamming your competition in order to cover up your own product’s easily visible design flaws is a waste of time. Just fix the damn thing instead.

  • Jason masters

    I think Steve jobs should start wearing clothes that fit him he looks like a homeless anerexic!

  • Kasper

    Agreed. “Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple.” Says it all. It’s sad really… just freaking admit that you farked it up.

  • Dracossaint

    It’s true all phones have “a death grip effect” and it maybe just smashing it compiters to help there own pr .but what I think he’s trying to bring across Is the fact that nothing is perfect ,(that’s a fact,no such thing as something without flaw ) and he’s apoligizeing with a free case (1 out of you 3 you can pick) and full refunds if desired ,honestly it couldve been just to save apples ass from a lawsuit ,also they are only doing this unroll december then there gonna reeavaluate if still a nessary precaution,as for other faults of iPhone (yellow spots/screen ,quirky proximity sensors ) everything is bound to have bugs when it’s first invented (even Thomas Edison ,he failed 509+ times in a row before a bug free product ) so what’s the lesson I say?Don’t get things that are brand new (as in just came out includeing major or minor updates) ,right away ,look for consumer reports ,then test yourself if possiable,then decide if said flaws are acceptable ,as for Nokia ,best cell service there is when it come to signal (to me ) and rim not a clue but to mark them invalid is ludacris

  • ESLEHZ

    Steve was correct. Every phone has the same exact problem. I guess the fact that it’s an iPhone that’s what makes the story a big story. But all my iPhones have done the same thing over the past few years. I have no problem at all with my iPhone 4. Does everybody that has a problem with the 4(dropped calls). Are you using the phone in a area that has a bad signal strength?

  • Irha

    The fact, if the problem is such that a simple software update could fix it, he wouldn’t go to the lengths of brining other products into the picture. After all, if 4.0.1 fixes it, then you won’t even remember about this issue after a few weeks.

  • DemetriusTucker

    RIM’s point was well made, while to me, Nokia’s was a little difficult to find the point, but we all know what they were getting at. To Apples defense, Jobs claim for the past few weeks has been that “every smartphone has weaknesses” especially when it comes to the lack of signal when covering the antenna. This being the case, there are but few ways to present this issue in your favor. What Apple did was a decision that was meant to explain the problem in the most direct way possible. Yes, it will draw attention, but how else would you prove your argument in this case?

  • Tcp

    I agree with the last comment it is brand new design their is going to be flaws ..I have an iphone4 and love it.I wouldn’t trade it for any other phone the issues will be fixed and once they are, iPhone 4 will be the best phone to everybody again. Nothing is perfect..flaws are what makes a person or product. Perfect is boring

  • UzukiC

    the fact is, a number of people have seen iphone as the perfect device, period. now that this expectation has been broken, people see stope for what they are: a business making innovation in their field to keep up with the growing needs of consumers… we just saw that even apple can have challenges meeting that need.

  • Dracossaint

    Thank you!! This is kind of a given (earily adopter ,earily issues !!) People need to let go of the illusion something is perfect and pursue it :p because the idea of trying despite it ,you can achive your best ,so higher ya self expectations and lower getting down for failing ,ya only fail when ya give up

  • fer

    I do. I care what other companies say. Remember with the competition of this companies the ones that win are us because we are see better and better phones, plus, can you think on apple without competition? They would do worst things to their customers than now, Iphones would be more expensive etc.
    And please stop interrupting Mr. Jobs while he is in Hawaii not thinking about us, after all he knows we love our phone and we won’t return it, and he knows he convinced us that the antenna problem is in our mind and it’s not real.

  • AluRD

    @Jason–that’s a terribly cheap shot, attacking a person’s appearance.

  • TattoozNTech

    really Sebastien?? really???! y r sum tech blogs drinkin the kool-aid & swallowing the BS that spewed outta Jobs’ mouth yesterday??! it’s really really super freakin simple… Apple makes a device with a MAJOR flaw! u can literally cause it to completely & totally lose it’s connection by touching one finger to the plastic spacer on the lower left side, connecting the antennas. i don’t mean lose a few bars, I mean it will go from 5 full bars to NO SERVICE simply by the placement of ONE FINGER!! i dare & challenge ANYONE, ANYWHERE 2 show me ONE other phone by ANY other company, even past iPhone models, where you can exactly duplicate that same fault… you CAN’T cuz there’s NO OTHER phone out there that has the blatant hardware defect that’s present in the design of the iPhone 4!!! no amount of deflection or denials or absolute epicfail shipwreck press conferences can change this!! forget this “death grip” BS! forget bringing up other phone companies that from time to time lose signal somewhat! STOP saying “oh well, no phone is perfect, & all phones have one issue or another…” NO!!! I will show any1 that doubts clear difference between general issues here and there and what the iPhone 4 has!!!! one finger causes me to totally lose all service on my iPhone 4! stop embarrassing urself, Apple! ur pissing off ur customers (the one’s that aren’t blind fanboys) & shareholders! be a responsible company & own up 2 ur massive design fail. bravo @ RIM’s answer! period! end of discussion!

  • TattoozNTech

    and another thing…. why does ANYONE think this can be resolved by a software fix???!! are people really that unable to understand this whole issue???! do you think you could install a nifty little program on your computer to make your case fan have a different color? Could you upgrade your car’s in-dash navigator software to fix your car door when it’s not closing right??! NOOOOOOOOOOOOOO because software is just software and can’t perform Harry Potter magic and somehow magically change how the antenna, which is HARDWARE, metal, works or doesn’t work correctly!!! just for those who don’t know yet. Apple has actually said one honest thing about this whole debacle. this issue CANNOT and will NEVER BE resolved with a software update. the only thing 4.0.1 will do regarding this issue, is make some of those 5 bars you have, a little taller. yep, that’s right. Apple is making the bars taller. *facepalm* customer: “hey i ran out of gas in my car, i need to get more please. you guys know where the closest gas station is? business owner: no, BUT we can make your readout look different so it looks like u have more gas!” customer: but that won’t make my car drive!” business owner: true, BUT when you do get gas, it will make it look like you have MORE GAS than you really do!” customer: …… (leaves the store)

  • TattoozNTech

    and for you sarcastic case-modders out there with a quick answer to my case fan analogy, no, i don’t mean use software to SWITCH colors, i mean use software to magically install an ENTIRELY different color than what you bought the hardware with!

  • i

    @TattoozNTech

    What an angry child… How much is RIM paying you to say shiets like that to every iPhone blog websites? Have some kool-aid and calm the fakkkkkkk down!

  • Matt

    When you have a problem, you do not point out that others possess that same problem. What does that have to do with the problem on MY phone? It was unprofessional.

  • Ronald van den Hurk

    It is sad that Jobs (the man that magically saved Apple) pulls BB and Nokia into the discussion. It is completely irrelevant if or that other phones have flaws as well. As if Jobs used this argument ever before in other cases. I used Nokias for years. Never a dropped call but very, very buggy software until update 5 or 6. There Apple is far superior.
    Unfortunately the designers wanted a slick look, and at Apple they seem to dominate the technicians. Everybody knows that an antenna on the outside is a risk.
    The Gizmodo iPhone4 showed it was tested in a (fake 3GS) case. Obviously, because nobody was allowed to see it before Jobs launched it. And production must have been in full swing for within a month after launch Apple managed to sell 3000000 of them.
    I think Apple will have to redisign the iPhone4, they probably will. I think after September 30 we’ll see a revised iPhone. Perhaps with a varnished or otherwise coated band around it.

  • Dracossaint

    I do not deny the defect in product ,yes it is a major flaw,true no one has failed on the level apple has when it comes to such defect ,but what I’m saying is people should exspect some issues ,it’s a bit common sense ya introduce an conductable substance to a non -condective material that there would be an issue ,what I manily am saying this is what happens when earily adopter ,you get the flaws with it !and yes do agree people are sucking a bit hard on apple tit (excuss spelling ect all the bs ) bottom line ,they are offering a exchange or full refund I’d hitem up on it cause not all ofem had this fault + get ya free case ,ya don’t like it then migrate to android ,web os,ect

  • TattoozNTech

    @ commenter #16. i’m paid by no1. i WISH i was. in fact, as pre-order approached for the iPhone 4, i convinced a few people in my office to buy them as well, by talking up features & showing off the various videos about the device… i’m just a nobody dude workin & livin & tryin 2 survive like all of us… it’s just Apple’s brush-off response pissed me off a bit…

    @Dracossaint i will likely exchange my device & will def get the free bumper, whether i use it or not, since i’ll likely get another heavy duty case from another vendor i won’t name (since i got accused of shilling by #16. it was just the concept of it all, and the response from Apple. it’s insulting to all customers. early adopters or not, geeks like us, or not. hence my frustration which i’m sure is shared by many…

    @Matt well stated!

  • Dracossaint

    @tattozntech
    I full out agree with ya man ,don’t blame ya and true,I have a otterbox defender case and idgaf if someone accus me of shilling ,like you an avarage guy ,still a younging ,but long life ya could say,i’d recomend the otterbox armor comeing out in October ??don’t remeber when exsact but like sept -October for sure ,can take a 50pound Slab slam down on it ,check YouTube yourself ,it’s also waterproof like the one for iPod ,it looks slamming ,in meantime they have a universal version that works all touch screen ,palm pre ect ,and use foam inserts to level out that one hardish to find and also ya can already find people selling earily release of the one for iPhone 4 ,this one looks incrediable man and screen is still accsessiable ,
    3gs
    3.1.3
    jb

  • Dracossaint

    Also I do agree with Matt ,do think they were useing a scapegoat ,but regardless at the end of the day,they are like everyone else in the market,a buisness ,true believe in a good buisness ethics is most important ,but if ya need to divert attion ,do what ya gotta do and keep your intact,apple says”what’s honor!?”lmao,also this is my twiter sn >.>,I dunno why the he’ll I said that>.>,twitters creeping in on me <.< blue jays run!!

  • Z

    Just proves my point. It’s unethical to use a predetermined set of competitor phones to demonstrate he’s not the only one, but still is better.

    LOL @Jason Masters comment

  • Thefallen

    BBerry response: My Favorite!!

    Basically they said: Mind your motherfu**ing business and don’t try to drag us into your bull$hit! LMAO!

  • Dracossaint

    Amen!!@last post ,sorry sue me idgaf a f for Twitter beyone realm of news sorce ,and help

  • DannyG

    Apple is so stupid, they made a huge error and are trying to put peoples attention on the competition. They Springboard OS is top notch no doubt, but give android another year and they are going to kill apple in the phone game. Apple is limited to their crappy wireless services aka AT&T, Droid is on every major wireless carrier. Apple growth is going to decline, Steve Jobs is a weirdo, they really need to get a new spokesman. Anyways I love my ipod, but I am not anyones fanboy.

  • istar

    Apple screwed up on iphone 4 and instead of taking responsibility they blamed it on the consumer. Then they take cheap shots at RIM and Nokia? Again, trying to shift the focus away from the real issue: APPLE YOU FUCKED UP!

  • DemetriusTucker

    @TattoozNTech if everything is so simple, how’s this for simplicity? “Return the phone.” Apple is offering a full refund for the device if you are not satisfied. Also for someone that is suppose to be smart when it comes to software and hardware you should understand that these blogs exist to help people express their opinions about them, thus, “getting involved” in the long run. That is what forms any enterprise, its’ customer base. It is our job to speak up about our concerns. I would like to say thank you @SebastienPage for this blog. Here’s how you know it’s working: “Because of the massive talks upon blogs about this antenna issue, along with the combination of in-store feedback, as well as videos, the customers voice has been heard. As a result Apple is issuing free bumper cases to all iphone 4 owners. “Point Made.”

    p.s. The customers might suffer from this, but definitely not the shareholders. Apple sold 3,000,000 devices in 4 weeks; how are the shareholders suffering again?

  • Z

    Are we expecting an iPhone 4g coming up?

  • Laxstech

    Relaxs guys this is just the beginning of apple’s problem, theres some more amd we should respect it

  • Jorge

    Nokia and Rimm did not respond to the number of bars dropped by their phones, only platitudes about the designing experience.

    Consumer Reports should those those phones.

    I am a happy user of the iPhone 4 and I have not had any trouble using it with out the band.

    Bad and yellow journalism in now in Tech, what a shame

  • Jason Masters

    i still say for all the money steve makes off iphones youd think he could afford a suit or at the very least a pair of pants that fit him he looks like he throws on his wifes pants and his kids shirts and runs out to do a conference lol!

    but seriously steve get dressed up then maybe we will beleive the bs your pouring out these days p.s. i still love my iphone and wil not be returning it anytime soon lol!

  • Ghettocowboy

    I always love iphonedownloadblog.com until iPhone 4 debacle. I lost my respect for Sebastien after he said this ” understand Steve Jobs used big names because he wanted to get his point across but this kind of responses were bound to happen. Does it really matter in the end? Let’s be honest here, who really cares about what Blackberry or Nokia say anymore?”

    RIM ( I personally call them RIP) and Nokia are still two respectable companies in phone making business.

    And he is the one who has been exchanging his iPhone 4 for a few times. And I am surprised that people are happy with a free bumper. It is not a fix, it is to cover up Apples mistakes.

    I officially retired my iPhone 3GS today since I got Samsung Vibrant at Costco for $250 without a contract. So I wont be visiting this website as much as I used to. Also, I just realized that T-Mobile 3G is way faster than AT&T 3G network just that dam t-mobile 3G HPSA+ only covers around 30 major cities. That is still good enough for me since I am not traveling to any suburb areas anytime soon.

  • Demetrius Tucker

    @Ghettoboy Statistically blackberry and Nokia sell more phones than Apple. It would be unwise to say who care about them anymore. It is major that the iPhone sell so much only because it is a single device, but Backberry and Nokia both make more devices. Tallying them together Apple is out-sold. You should leave your personal opinions about Blackberry and Nokia out of the equation. If you really want to think about it, Apple doesn’t have a large of a market for iPhones has Nokia or Blackberry.

  • Ashkan

    Mmm one thing I don’t get is did this problem exists with iPhone 3G? I mean I have one and haven’t experienced it. If the problem existed before then why suddenly big news. If not then why not keep a design that worked before. Jobs can’t really say this is insolvable when it worked fine in their previous versions

  • ghettocowboy

    @Demetrius
    Please read carefully of what I posted. I quote that from Sebastian, he is the one who said who cares about Nokia and Rim

  • Nick

    RIM and Nokia are absolutely correct. C’mon guys, Apple has been in phone business for only like 4 years. Those guys do know what they are saying in response to Steve. It’s like apple just crapped on their long year R&D! It’s not right apple, fix your problem & don’t drag others into your hole. You won’t convince us, iPhone 4 has a serious flaw & you are just scared to fix it cuz its gonna cost u billions(cuz its a hardware).

  • Keen

    I think that it was the weakest possible way to hide the issue and need to redesign the iPhone 4……. I’m gutted I didn’t go for the HTC Desire or Samsung Galaxy S now, the iPhone is on a good phone once jailbroken. The only good features on the iPhone 4 is the screen and speed it’s pretty weak in any other area, my advice to people is get something better.

    Sorry Apple you haven’t been listening to your customers at all.

  • RIM and Nokia are absolutely correct. C’mon guys, Apple has been in phone business for only like 4 years. Those guys do know what they are saying in response to Steve. It’s like apple just crapped on their long year R&D! It’s not right apple, fix your problem & don’t drag others into your hole. You won’t convince us, iPhone 4 has a serious flaw & you are just scared to fix it cuz its gonna cost u billions(cuz its a hardware).