Poor Customer Service

Over the weekend, reports started showing up revealing the iTunes App Store had been hacked. The hack seemed to be on 2 levels. Someone hacked into people’s iTunes account and purchased applications without their consent. The goal was to buy a bunch of apps from a developer named Thuat Nguyen in order to help his apps rank in the top of their category.

Apple kinda fixed it by removing Thuat Nguyen’s apps from the App Store. Today the company issued an official statement:

The developer Thuat Nguyen and his apps were removed from the App Store for violating the developer Program License Agreement, including fraudulent purchase patterns.

Developers do not receive any iTunes confidential customer data when an app is downloaded.

If your credit card or iTunes password is stolen and used on iTunes we recommend that you contact your financial institution and inquire about canceling the card and issuing a chargeback for any unauthorized transactions. We also recommend that you change your iTunes account password immediately. For more information on best practices for password security visit http://www.apple.com/support/itunes.

Did Apple actually fix anything? Not really, and that’s what bothering me here. Apple doesn’t admit being responsible for people hacking into your account. Basically Apple is saying that you’re on your own and if you have a problem you should get in touch with your credit company.

Apple’s apathy has been pretty obvious lately. If you thought Apple cared about you as a customer, the way they handled the iPhone antenna issue and these App Store hacks might make you change your mind.

  • Justin

    The App Store was NOT hacked. People who probably had malware on their computers just had their credentials stolen. So Apple doesn’t really need to fix anything. Dumb people fall victim to malware. News at 11

  • wow that is pretty crappy, I would have expected this from someone like Microsoft. I guess they are just following suite.

  • Robzy

    If this is indeed Apples “fault” then I’m really surprised at their attitude, almost as surprised as I was about their iPhone 4 statement. I’ve only recently switched to apple products in the past 6months. Part of my reasoning for the switch was because of their customer service quality. Perhaps I was wrong!

  • Justin

    Attention all commenters:

    See comment 1. There is no issue. I can’t figure out why blogs keep publishing this stuff.

  • AnotherBrian

    I agree everything Apple does gets overblown they sale 2 million iPhones in a week, there are going to be over 30 thousand bad phones, normal manufacturing issues. Then every blog reader decided they had antenna issues because of holding it, most likely didn’t even have dropped calls. But it keeps readers attention and lots of post.

  • Lucas

    A guy I know here at work had his iTunes account hacked and had $600 worth of apps purchased and his CC charged. Not a good deal. That happened about 2 weeks ago, so I’m not sure if it’s involved w/ this as well or not or just a weak password or something. It was some Chinese or Japanese characters/names for a lot of the apps, so who knows…

  • What really worries me about this whole thing.

    Normally when you do any account changes with other companies, they will send a mail to inform/confirm the change.

    Because of this “rumor” I changed my password to something more complicated.
    But no notification or anything was sent to me.

    So if my account was hacked and someone else made changes I would not know until I try to login, or they buy something, and if not a weekend I get a recipt the next day.

    Strange practice.

  • Polemicist

    The people that got hacked should buy a mac. 🙂

    And the people who don’t like Apple’s service should move to Android …

    www dot zandroidblog dot com

    😀