By now you must have heard about the whole iPhone 4 antenna debacle. In case you don’t know about it, let me give you a short recap. Basically, when held with the left hand, connecting the two antennas, the signal drops significantly, often cutting off cell signal. Steve Jobs’ official statement on the issue: hold it different!

I personally think Steve-o is full of it on that one and apparently, Apple might be working on a software update that will hopefully fix the issue.

Now you might have called Apple or even visited an Apple Store about this issue. According to an internal document leaked to BGR, this is the answers you probably received:

1. Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.

a. The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.

b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.

c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.

d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.

e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.

2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.

3. Don’t forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.

4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.

5. We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.

When I exchanged my iPhone last weekend, I asked the “genius” if she could give me a Bumper for the antenna issue. She said she would have given me one but there were all sold out. I guess she hadn’t had the memo yet…

Now you’d better come with a software fix for this antenna issue, Apple, because buying a case or holding my iPhone differently won’t cut it for me.

What’s your take on it?

  • brent

    What a huge blunder by Apple. I’m glad I waited on getting one. I’ll be waiting until this and the other smaller issues get resolved somehow. It seems to me that this is fully a hardware issue.

    Wouldn’t it be cheaper for them to give out free bumbers than to recall a couple of MILLION iphones? That said, I’m a purest and don’t like to use a case. I would not like to have to use a case just to make the phone work.

  • atavision

    I made the mistake, and had the joy of buying a first gen iPhone before any of the pundits had a chance to find its faults. Mine went down fairly quickly due to the battery (remember THAT issue?), but Apple replaced the phone and I still use that phone to this day (jailbroken of course), so this new antennae problem with the iPhone 4 isn’t as much a surprise as the way ol’ Steve is handling it. Why does honesty always get in the way of commerce?

    Just remember folks, nothing in this beautiful world is Perfekt.

  • MrSandman

    I kinda expected there would be issues from the “Flawed” iPhone stage unveiling… Glad l kept my JB simple All frills 8GB 3G. Cydia/Rocks!

  • dannyswrld

    I’ve got faith in Apple. And in the worst case scenario, I have 30 days to return it. Might as well wait a few days and not waste the trouble I spent getting one of these on launch day.

  • I just love these attempts at standardizing the answer to every customer inquiry. I know most businesses do it, but I can’t help feeling like a very small piece in a very large puzzle whenever I come across it like I did here.

    Anyways — I hope all your problems will be solved by the time iPhone 4 arrives here in Denmark.

  • Polemicist

    I worked for the largest apple reseller in .au and that procedure above amused me.

    Well I have to say that this clinches the deal I’m definitely waiting till 2011 and buying a high end android device cause this iPhone is proving to be the prettiest piece of garbage I’ve ever laid my eyes on.

  • I really hope all problems with the antenna on iPhone 4 is solved when the phone arrives to Denmark.

  • What a superb layout of your blog!. I am just speechless and really its nice

  • the antenna problems is solved on iphone 4s. iphone 4s is the best and fastest smartphones