“This article is about adverse issues experienced by customers who have made unauthorized modifications to the iPhone OS (this hacking process is often called “jailbreaking”). Issues that have been encountered include instability, disruption of services, and compromised security.”

This is the summary of a new support document posted on Apple’s website last week. I don’t know if you noticed but they clearly used the word “jailbreaking”. This is a first!

The document goes on and on about how bad bad bad bad bad jailbreaking is for your device. According to Apple, there are 6 main issues encountered by proud owners of jailbroken iPhones.

As much as I would like to prove Apple wrong, I have to admit that they are right on most of these issues:

Device and application instability: Frequent and unexpected crashes of the device, crashes and freezes of built-in apps and third-party apps, and loss of data.

Unreliable voice and data: Dropped calls, slow or unreliable data connections, and delayed or inaccurate location data.

Disruption of services: Services such as Visual Voicemail, YouTube, Weather, and Stocks have been disrupted or no longer work on the device. Additionally, third-party apps that use the Apple Push Notification Service have had difficulty receiving notifications or received notifications that were intended for a different hacked device. Other push-based services such as MobileMe and Exchange have experienced problems synchronizing data with their respective servers.

Compromised security: Security compromises have been introduced by these modifications that could allow hackers to steal personal information, damage the device, attack the wireless network, or introduce malware or viruses.

Shortened battery life: The hacked software has caused an accelerated battery drain that shortens the operation of an iPhone, iPad, or iPod touch on a single battery charge.

Inability to apply future software updates: Some unauthorized modifications have caused damage to the iPhone OS that is not repairable. This can result in the hacked iPhone, iPad, or iPod touch becoming permanently inoperable when a future Apple-supplied iPhone OS update is installed.

What Apple failed to mention is how awesome jailbreaking is! For those of you still on the fence, you may want to learn more about what jailbreaking is, and what the reasons for jailbreaking are. If you’ve already jailbroken, check out the best jailbreak apps and add your favorite to the list.

  • Sig

    I wont buy iphone if i unable to jailbreak it..

  • Kev

    Nor me. Would be like downgrading my phone. Won’t buy the new one until it is jailbreakable. Therefore you could say that if the iphone wasnt jailbreakable, apple would lose sales. They would from me.

  • Alex

    I have to agree with some of these but all this is a way for them to try to scare people into not jailbreaking their iPhones. Politicians use this kind of crap all the time and sadly, Apple is starting to use this tactic of scaring people into not doing something.

    I have a iPhone 3GS which is jailbroken and unlocked on the 3.1.2 firmware and I have hardly any problems. These problems are usually on a case by case. I’ve heard of people having all sorts of problems becaues they try to install everything and anything on their iPhone and it messes their iPhone up because certain apps don’t play nice with other apps.

    Nice try Apple but I’m keeping my Jailbreak!…Oh and Mr. Jobs, why don’t you shoot me an email and we could go out for some German beers in Northern Cal….maybe you could bring your iPhone…LOL

  • Bobby mo

    I wouldn’t have gotten an iPhone if I couldn’t jailbreak it. I wouldn’t have purchased an ipad, MacBook or have become an Apple fan if I never started with the iPhone. The ability to customize a smart phone brought me to Apple and the quality of the device made me a fan

  • Jeffery

    The shorten battery life in my opion is caused by multitasking so it’s understandable. The hacking is from noobs no changing the ssh password. Not upgrading to latest firmware is cause of apple trying to disable the jb. The service disruption I haven’t experienced. The crashes happen. I suppose it’s from running too much at once, at least that’s when I’ve experienced it.
    That’s my 2 cents.

  • Jjsan

    For me just gps not working. Sad but so many apps with jb 😉 and roqybt so its ok

  • NonoKurd

    Is Big A admitting losing he game against jb community? It sure smells like it…

  • Apple I device lover

    Just apple scare tacts if I could not jb I would not purchase apple I was a windoz owner and swore by them but once I got my iPod touch I was hooked I now own iPhone 3 g 3gs MacBook and waiting for my ipad if I could not jb I would not buy apple apple sells so many because of jb I have sufferd a few crash but this is only because these apps are powerfully stuff I can put up with this mr jobs has a jb I phone his self they will never stop jb

  • Apple I device lover

    Also like to say geohot is a legend best I phone hacker ever can’t wait for his unteatherd jb respect to all other devs to apple prods rock but jb apple prods are the best

  • JBing is awsome! Apple failed to mention that if you are smart enough, that Damage to the OS is easily fixable. plus the idevices can all be hacked easily wether or not they are jailbroken. Plus all those problems can be fixed. U kan talk to a smart dev or do it yourself with the jailbroken app –> iFile <–

  • BUT!!! APPLE IS VERY CORRECT OTHERWISE.

  • A VERY main reason jailbreaking is essential is to try apps, some wonderful, that apple denied. plus jb devs get more of their money per paid download then when they develop with apple anyway which makes me happy when i buy those apps.

  • horqua

    Gee. from your description, my phone must have come from Apple jailbroken because many of Apple’s “issues’ describe the state of my current phone, especially after the most recent OS upgrage (3.6 I think).

  • Polemicist

    Huh? What doesn’t work on a JB phone? Every phone I’ve hacked works fine. It amuses me that Apple has come out and tried to stop people doing it by scaring them with issues that don’t exist for the vast majority.

  • Thy Pham

    Have u heard about booting Adroid OS on Iphone SebastienPage ,, Is there instruction available ,thx

  • Paul

    Apple cannot say the truth about jailbreaking.

    Statements like:”Please do not JB, otherwise we cannot have a 100% control on your device”, will never come out.

    So, like Sony did with the PS3, they just need to talk about somenthing that MAY happen, just to scare you…

    My iPhone is JB and, Yes, sometimes some apps crash, exactly how it happened with the original FW 😉

  • Erick

    Funny. I have a vanilla iPT3G that came with 3.1.3, and I STILL have “device and application instability”. It locks up on me all the time. Why is that, Apple?

    So you jailbreakers may want to think twice about assuming your problems are jailbreak related.

  • a commenting peron

    i think apple is making the JB glitches worse cus they wont quit put gay crap all in the softwares like 3.1.3

  • T-Mizzle

    I don’t understand why Apple won’t make the iPhone jailbreak apps available in the first place, then folks won’t worry about JB-ing and Apple won’t get their control issues in a wad.

  • Rick

    I’ve JB’d several 3gs iphones over the past year, from 3.0 simple to 3.1.2, just a bit more effort and have not encountered any major stability issues until 3.1.3.
    The newest purchase came with 3.1.3, not JB’d, which crashes, freezes, drops calls, etc, etc every day. The issues here have nothing to do with jailbreak and everything to do with Apple. I’m a 30 year IT professional. I see this kind of corporate tactic every day. Telling me I can’t is the same as telling me I must.